FAQ
Frequently Asked Questions (FAQ)
Orders & Payments
1. How do I place an order?
Simply browse our collections, add your favorite products to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure payment methods available at checkout.
3. Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of purchase. After processing begins, changes may no longer be possible.
4. Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.
Shipping & Delivery
5. Do you ship internationally?
Yes! LunaShop ships to customers worldwide, including the United States, United Kingdom, Canada, Australia, Europe, and many other countries.
6. How long does shipping take?
Estimated delivery times vary by location:
- United States: 7–15 Business Days
- United Kingdom: 7–14 Business Days
- Canada: 8–16 Business Days
- Australia & New Zealand: 8–18 Business Days
- Europe: 7–15 Business Days
- Other Countries: 10–25 Business Days
7. How can I track my order?
Once your order has shipped, you will receive a tracking number via email. Tracking updates may take up to 48 hours to appear.
8. Why is my order delayed?
Shipping delays may occur due to customs processing, weather conditions, carrier issues, or high seasonal demand.
Returns & Refunds
9. What is your return policy?
We offer a 30-day return policy on eligible items. Products must be unused, in original condition, and returned with original packaging.
10. How do I request a return?
Contact our support team with your order number and reason for return. We will provide return instructions if your request is approved.
11. When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been inspected.
12. Who pays for return shipping?
If the item is damaged, defective, or incorrect, LunaShop covers return shipping costs. For other returns, customers are responsible for return shipping fees.
Products
13. Are your skincare products suitable for all skin types?
Many of our skincare products are designed for various skin types. We recommend reviewing product descriptions and ingredient lists before purchasing.
14. Do you test products on animals?
We strive to work with suppliers and brands that follow ethical and cruelty-free practices whenever possible.
15. Are product colors and images accurate?
We make every effort to display products accurately. However, actual colors may vary slightly due to monitor and device settings.
16. How do I know if a product is in stock?
Product availability is displayed on each product page. If an item is unavailable, it may be marked as out of stock.
Account & Security
17. Do I need an account to place an order?
No. You may check out as a guest. However, creating an account allows you to track orders and manage your purchase history more easily.
18. Is my payment information secure?
Yes. We use secure payment gateways and industry-standard encryption technologies to protect your information.
19. I forgot my password. What should I do?
Click the "Forgot Password" link on the login page and follow the instructions to reset your password.
General Questions
20. How can I contact LunaShop?
You can contact us via:
📧 Email: Lunashop304@gmail.com
21. How quickly do you respond to inquiries?
Our customer support team typically responds within 24–48 business hours.
22. Do you offer discounts and promotions?
Yes! Subscribe to our newsletter and follow our social media channels to receive updates on exclusive offers, discounts, and new arrivals.
23. What products does LunaShop sell?
LunaShop offers a carefully curated selection of skincare, beauty, fitness, gardening, pet, and lifestyle products designed to enhance everyday living.