Shipping Policy

Thank you for shopping with LunaShop. We are committed to delivering your orders safely and efficiently. Please review our Shipping Policy for information regarding order processing, shipping times, and delivery procedures.

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• During peak seasons, promotions, or holidays, processing times may be extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping Destinations

LunaShop proudly ships to customers worldwide, including:

• United States
• United Kingdom
• Canada
• Australia
• Europe
• New Zealand
• Asia
• Selected countries in Africa and the Middle East

If shipping is unavailable to your location, you will be notified during checkout.

3. Estimated Delivery Times

Delivery times vary depending on your location and shipping method.

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on:

• Destination
• Package weight
• Shipping method selected

From time to time, LunaShop may offer free shipping promotions on qualifying orders.

5. Order Tracking

Tracking information will be provided via email once your order has been shipped.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

6. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, and other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping costs unless otherwise stated.

7. Shipping Delays

While we strive to meet estimated delivery times, delays may occur due to:

• Customs inspections
• Severe weather conditions
• Carrier disruptions
• High shipping volumes
• Incorrect shipping information provided by customers

LunaShop is not responsible for delays caused by circumstances beyond our control.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided:

• We cannot guarantee successful delivery.
• Additional shipping fees may apply for reshipment.
• Orders returned due to incorrect addresses may be refunded minus shipping costs.

9. Lost or Stolen Packages

If your package is marked as delivered but cannot be located:

1. Verify the shipping address.
2. Check with neighbors, household members, or building management.
3. Contact the shipping carrier.

If you still cannot locate your package, please contact our support team, and we will do our best to assist you.

LunaShop is not responsible for packages lost or stolen after confirmed delivery by the carrier.

10. Damaged Packages

If your order arrives damaged:

• Contact us within 7 days of receiving your order.
• Include your order number and clear photos of the damaged item and packaging.

We will review the claim and provide an appropriate resolution, which may include a replacement or refund.

11. Multiple Shipments

Some orders may arrive in separate packages due to:

• Product availability
• Warehouse locations
• Package size restrictions

You will not be charged additional shipping fees for split shipments unless otherwise stated.

12. Order Changes and Cancellations

Orders may be modified or canceled within 12 hours of purchase.

After processing begins, changes or cancellations may not be possible.

13. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

LunaShop Customer Support
📧 Lunashop304@gmail.com

---

Shipping Policy Summary